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Coach Reviews

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Overall Rating

4.0
12 Reviews
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About Coach

Coach.com is a renowned brand known for its high-quality products and services. They offer a wide range of products, including bags, purses, and accessories crafted in various materials such as leather, fabric, and woven materials. They have a unique product care service where they offer free lifetime leather care at their retail stores. Customers can also care for their products at home with easy tips provided by Coach. They have a variety of leathers, each requiring unique care. Some of their core leathers include Sport Calf, Glovetanned Pebble, Regenerative Leather, Smooth Calf, Soft Grain, Crossgrain, and Pebble. They also offer fabric and woven materials like Signature Canvas, Signature Jacquard, Nylon, Straw, Denim, and Canvas.

In addition to their products, Coach.com is committed to sustainability and longevity of their products. They stand by a promise that everything they make is crafted to last. As part of this promise, they offer services to help keep your Coach products in play and looking beautiful for longer. They have their very own Coach Repair Workshop staffed by expert craftspeople who love your bags as much as you do. They encourage customers to repair their products instead of replacing them, which is a small step towards reducing the impact on the planet. They also offer product care repairs and belt cut to size services.

Coach Pros & Cons

Pros of Coach.com:

  • Ease of Use: The platform is generally considered intuitive and easy to use, with many features helping to enhance coaching practices and measure ROI.
  • Scalability: It can grow with the business, offering flexibility for both private practices and large-scale coaching programs.
  • Comprehensive Features: Includes appointment scheduling, videoconferencing, program management, session notes, billing, and content sharing.
  • Goal Planning and Feedback: Allows coachees to set objectives and track their progress easily.
  • Customer Support: Rave reviews for the customer support team, although some users found it challenging to get started with the platform.

Cons of Coach.com:

  • Complex Setup: Some users found the setup process cumbersome and not user-friendly, requiring study and practice to fully utilize the platform.
  • Glitches: Some coaches experienced glitches and found it complicated to master, especially for solo coaches.
  • Customer Service Issues: Users have reported difficulties with customer service, including long wait times and disconnections.
  • Limited Documentation Templates: The session notes feature is basic compared to other platforms, lacking documentation templates.

Additional Considerations:

  • Domain Name: Using a .coach domain name is not inherently disadvantageous for SEO, but it may be associated with spam if not chosen carefully.
  • Customer Satisfaction: The overall customer satisfaction with Coach.com is mixed, with some users expressing dissatisfaction with the quality of products and customer service.

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Coach Customer Reviews (12)

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John Lockhart
John Lockhart
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Feb 20, 2023
Leslie Gonzales
Leslie Gonzales
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Feb 19, 2023
Erato Colón
Erato Colón
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Feb 18, 2023
Russell Ducharme
Russell Ducharme
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Feb 18, 2023
Lena Junker
Lena Junker
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Feb 17, 2023
Agnès Lachance
Agnès Lachance
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Feb 17, 2023
Samuel Riddell
Samuel Riddell
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Feb 17, 2023
Hasna van Brunschot
Hasna van Brunschot
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Feb 16, 2023
Adam Brackett
Adam Brackett
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Feb 16, 2023
Scott Clements
Scott Clements
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Feb 15, 2023

Coach Customer’s Q&A

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Coach Features and Benefits

Shopping on Coach.com offers several key features and benefits:

  • Wide Range of Products: Coach.com offers a vast selection of products, including exclusive items only available online.
  • Quality Assurance: All products on the site are authentic Coach merchandise, ensuring high quality.
  • Convenience: Customers can shop from the comfort of their homes and have items delivered directly to their doorstep.
  • Personalized Shopping Experience: The site offers personalized product recommendations based on browsing and purchase history.
  • Easy Returns and Exchanges: Coach.com has a straightforward return and exchange policy, making it easy for customers to return or exchange items if needed.
  • Secure Payment Options: The site offers multiple secure payment options for a safe and hassle-free shopping experience.
  • Customer Support: Coach.com provides excellent customer service, including live chat support, to assist customers with their queries and concerns.

These features make shopping on Coach.com a convenient and enjoyable experience. However, it's always important to read the terms and conditions before making a purchase. Happy shopping!

Coach Pricing

Coach.com does not provide specific pricing information for its products. The website focuses on selling designer handbags, wallets, shoes, and other accessories, but it does not list detailed pricing plans.

For Coaching.com, the pricing model is different. Coaches on the platform set their own prices, and Coaching.com charges a 3% transaction fee for any purchases.

About coach.com Payment Method?

At checkout on coach.com, you need to ensure that your billing information matches your credit card billing address exactly, including street, city, state, and zip code. If you submit a valid credit card number with an incorrect billing address, it can still result in a hold on your account. If this occurs, those authorizations will drop off your account within 2 to 4 business days, depending on your issuing bank.

In addition to traditional payment methods, coach.com offers an alternate payment method called Klarna. Klarna allows you to split your purchase into 4 interest-free payments. To use Klarna, you need to choose it at the checkout. Your purchase will then be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. You can manage your orders and payments any time in the Klarna app.

Coach FAQs

FAQ

How To Open A Coach Account?

To open an account on Coach.com, follow these steps:

  1. Visit the Coach.com website.
  2. Click on Create an Account.
  3. Enter First Name, Last Name, and Email Address.
  4. Create a Password. It must be 8 or more characters and include at least one number and letter.
  5. Enter Mobile Number. By checking the box, you agree to receive recurring automated promotional and personalized marketing text messages from Coach.
  6. Sign up to receive Coach emails. You can withdraw your consent at any time.
  7. Click on CREATE ACCOUNT.

By clicking CREATE ACCOUNT, you agree to abide by Coach terms and conditions. Coach uses your information to create and administer your account. For more details, read the privacy policy on their website. Remember, consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Message frequency varies. Message & data rates may apply.

FAQ

Coach Alternatives

Here are some alternatives to Coach.com:

  1. Tory Burch: Offers a wide range of styles, from elegant crossbody bags for espresso runs to work-ready totes.
  2. Kate Spade: Known for good quality materials, bold colors, and fun prints.
  3. Marc Jacobs: Offers bags that are beautiful and highly functional.
  4. Guess: Their aesthetic resonates with Coach’s simplicity and elegance.
  5. Dooney And Bourke: Crafting timeless pieces since 1975, their bags exude a vintage charm matched with unparalleled craftsmanship.
  6. Rebecca Minkoff: Her creations, imbued with edgy aesthetics and dazzling hardware, are perfect for those seeking that urban, cool flair.
  7. Cuyana: Stands out with its minimalist touch.

These brands rival Coach in style, quality, and affordability. Each brand offers a unique style and a wide range of products, making them great alternatives to Coach.com.

FAQ

What is the price range of Coach products?

The price range of Coach products varies widely depending on the type of product. For example, Coach's bags are priced from $75-$696 on the official website, while outlets are priced from $50-$299. The lowest-priced Coach bags are around $89, while the highest one is above $20,000. Please note that these prices are subject to change and may vary based on location and availability.

FAQ

About coach.com Prices and Cost?

On coach.com, you can find a variety of products with different price ranges. For instance, they offer items under $200, under $300, and under $400. In the Women's Bags section, prices vary significantly. The Iris Tote is priced at $295, the Tabby Shoulder Bag 26 With Quilting is $550, and the Tabby Shoulder Bag 20 With Quilting is $395. Other items such as the Swinger 20 and Cassie Crossbody 19 are priced at $225 and $295 respectively. The Studio Baguette Bag and the Ergo Bag In Checkerboard Patchwork Upcrafted Leather both cost $350. The Hayden Crossbody is $195, while the Lana Shoulder Bag is $495. The Tabby Crossbody Wristlet With Pillow Quilting is priced at $295, and the Tabby Shoulder Bag 33 With Quilting is $725. Please note that these prices are subject to change and may vary depending on the location and time of purchase.

FAQ

coach.com Return Policy?

Here are the details of the return and shipping policy for coach.com:

Return Policy: If you are not satisfied with your purchase, you can return it by mail or to a Coach Retail store within 30 days for a refund in your original form of payment. Items must be unworn, unused and include all tags, parts and accessories. However, customized items, Made to Orders, Leather Care Products, and Fragrances are considered as final sale and cannot be returned or exchanged. Once your return is received, it could take up to 7-10 business days for it to be processed.

Shipping Policy: Coach offers free standard shipping on all orders with an estimated delivery time of 3-5 business days. Customized or monogrammed items require an additional 2-3 days to ship. Made-to-order items require 4 weeks for shipping (or 5 weeks if the item includes exotic leather). Express Shipping and Overnight Shipping are also available with additional charges. Please note that items in your order may be shipped separately.

FAQ

What is the return policy of coach.com?

The return policy of Coach.com allows you to return your purchase if you are not satisfied with it. You can return it by mail or to a Coach Retail store within 30 days for a refund in your original form of payment. Please note that the items must be unworn, unused and include all tags, parts, and accessories.

However, there are some exceptions. Customized Items (Coach Create or monogrammed items and cut-to-size belts), Made To Order, Leather Care Products, and Fragrances are considered as Final Sale and cannot be returned or exchanged. If you're not satisfied with your customized Coach Create piece, you can bring it to a Coach store with customization services and their craftsmen will switch out your embellishments for free.

Once your return is received, it could take up to 7-10 business days for it to be processed. For exchanges, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Coach Retail store. Exchanges for select Handbags, Shoe and Clothing items may be initiated online. To exchange all other items by mail, they recommend returning the item and purchasing the new color or size to ensure product availability.

Please note that all exchanges are subject to inventory availability and adherence to their returns policy. Original items must be unworn, unused and include all tags, parts and accessories. Initial shipping charges are not refundable. All customized orders and clearance items marked "Final Sale" are not eligible for returns, exchanges, or price adjustments.

FAQ

Can I find men's products on coach.com?

Yes, you can find men's products on coach.com. They offer a variety of items including clothing, bags, wallets, and more. You can find new arrivals, view all men's items, and even find men's items on sale at the Coach Outlet. They offer a variety of styles and products to choose from. So, whether you're treating yourself or shopping for someone else, coach.com is a great place to find men's products.

FAQ

About coach.com Popular Products and Services?

Coach.com is a popular online store known for its designer handbags, wallets, clothing, menswear, shoes, and more. One of the key collections on the site is the Tabby Shoulder Bag series, which comes in various styles such as quilting and lip print, signature canvas, and quilting pillow. Other popular items include the Cassie Crossbody 19, Ergo Bag with Cherry Print, Essential Card Case with Quilting, Soho Bag in Upcycled Repurposed Denim, Hamptons Bag, and Rogue 25 in Signature Denim. The site also features a Coachtopia Loop Quilted Cloud Tote, Heart Crossbody 14 with Pillow Quilting, and a Mini Ergo Bag with Crossbody Strap in Coachtopia Leather with a Flower Motif. These items are part of the bestsellers on the site. The site also offers items under different price ranges such as under $200, under $300, and under $400.

FAQ

How long does it take to ship an order from Coach.com?

For orders from Coach.com, the estimated delivery time varies based on the type of shipping:

  • Standard Shipping: Free on all orders, with an estimated delivery time of 3-5 business days. Customized or monogrammed items require an additional 2-3 days to ship. Made-to-order items require 4 weeks for shipping (or 5 weeks if the item includes exotic leather).
  • Express Shipping: Fees are $13 for orders under $30 and $17.50 for orders over $30. The estimated delivery time is 2-3 business days. This option is not available on customized, monogrammed, or made-to-order items.
  • Overnight Shipping: Fees are $22 for orders under $30 and $30 for orders over $30. The estimated delivery time is the next business day for orders placed prior to 1:00 pm EST. All orders placed after 1:00 pm EST will leave the warehouse the following business day. This option is not available on customized, monogrammed, or made-to-order items.

Please note that these times are estimates and actual delivery times may vary. If your order is being shipped to a PO, APO, or FPO box, the estimated delivery time is 7-10 business days. For shipments to Alaska, Puerto Rico, and Hawaii, the estimated delivery time is 4-5 business days. There is no overnight delivery option for these locations.

FAQ

Can I use PayPal on coach.com?

Yes, you can use PayPal as a payment method on coach.com. They accept various payment methods including Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Klarna, and Coach gift cards. Please ensure that your billing information matches your PayPal account details for a successful transaction.

FAQ

What is the contact number of Coach?

The contact number for Coach in the US is 1-888-262-6224. They also offer a text service at 1-240-448-4442 available Monday-Friday 8AM-10PM EST and Saturday-Sunday 11AM-6PM EST. For Coach Australia, you can reach them at 1800 262 246. Please note that these numbers may not be accessible from your location in Vietnam. For local inquiries, you might want to consider contacting Coach For Life in Hanoi at 0976049174. Please verify these numbers on the official Coach websites or local directories before making a call.

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